We repair everything from ring resizing to complex restoration work. Our most common requests include ring sizing, claw re-tipping, chain soldering, rhodium plating for white gold pieces, and half shank replacements. We also handle delicate laser welding for fine pieces that need extra care.

Most standard repairs take 1-2 weeks, though this depends on the complexity and our current workload. Ring resizing can be ready in a few days, while intricate restoration work could take several weeks. We'll give you a realistic timeframe when we assess your piece.

All our workmanship comes with a 12-month guarantee.

Often, yes. We've worked with everything from fragile Victorian chains to worn Art Deco settings. Sometimes the question isn't whether we can repair something, but whether it's worth doing – we'll always give you honest advice about cost versus outcome.

We'll explore every option before suggesting that route. Sometimes we can salvage gemstones for remounting, or use undamaged sections in a redesign.

We handle everything from battery replacements to full overhauls through our authorised service centre. This includes pressure testing, ultrasonic cleaning, movement servicing, and strap adjustments.

Your timepiece remains fully insured and traceable throughout the entire service process. We work with qualified watchmakers using purpose-built equipment in a specialist facility.

We'll assess each piece individually. Sometimes finding parts for vintage movements requires patience, but we'll advise you about timelines and costs before proceeding.

Yes, we assess every timepiece before work begins and provide a no-obligation quote. We'll explain what needs doing and why, so you can make an informed decision.

We prepare formal reports for insurance, estate distribution, resale purposes, legal settlements, and verification of secondhand purchases. Each serves a different purpose, so we tailor the report accordingly.

All valuations are carried out in-house by Nicholas, who is an accredited gemmologist, diamond grader, and member of the Jewellery Valuers Society of New Zealand.

Very thorough. Each report includes complete descriptions, metal purity testing, gemstone specifications, condition assessment, and valuation reasoning.

You'll understand exactly what you own and why it's valued as stated.

Most pieces can be assessed within a week, though complex items or large collections may take longer. We'll give you a realistic timeframe when you book.

Yes, we provide both digital and physical reports depending on your preference and insurance requirements.

Generally every few years if worn regularly, though it depends on how often you wear them and the quality of the original threading. The silk naturally stretches and weakens over time.

We use imported European silk for most pearl work, or strong upholstery thread for heavier pieces. The choice depends on the weight and character of your beads.

Absolutely. This is often the perfect time to modify length, add or remove pearls, or update clasps to better suit your current style.

We can thread with or without knots, depending on your preference. Knotting prevents loss if the string breaks but creates a different drape and feel.

We buy gold, silver, and platinum jewellery – including broken chains, single earrings, outdated pieces, and small bullion items. Hallmarked or not, we can assess most precious metal items.

We use XRF testing equipment for accurate metal analysis and base offers on real-time precious metal prices.

Completely. We're a licensed secondhand dealer operating from secure premises, and all transactions are private and by appointment only.

Same day via bank transfer if you accept our offer. No waiting, no complications.

No pressure whatsoever. You're free to decline and take your items with you. We'd rather you feel completely comfortable with any decision.

We inspect and authenticate your piece, agree on a sale price and commission structure, then market it through our store, website, and social platforms. When sold, you receive payment minus our agreed commission.

If it doesn't sell within our agreed timeframe, we return it to you at no cost. No hidden fees or storage charges.

We use our market knowledge and authentication expertise to set realistic prices that attract buyers while maximising your return. It's a collaborative process – we want you to be comfortable with the approach.

Yes, fully insured and securely stored throughout the consignment period.

Yes, we offer fully insured courier services for items being consigned or sent for evaluation. Your pieces are protected from the moment they leave your hands.

Every custom made piece of jewellery starts with a conversation about your vision, budget, and timeline. From there, we guide you through sketches, gemstone selection, material choices, and design refinements until we reach the perfect solution.

Absolutely. Whether you're inheriting gemstones or have pieces you'd like to transform, we can incorporate existing stones into new designs while preserving their sentimental value.

This varies depending on complexity. A simple design might take 3-4 weeks, while elaborate pieces can take up to 8 weeks. We'll give you realistic timelines upfront and keep you updated throughout.

Every custom piece comes with a certificate of authenticity and a valuation for insurance. These include specifications such as materials used, and care instructions.

Yes, we create in-house sketches as part of the design process. This helps ensure we're aligned before committing to the final piece.

All our stones are conflict-free and traceable. We work with suppliers who can document their origins and ensure fair labour practices throughout the supply chain.

Yes, appropriate stones come with certification from recognised laboratories. We also assess every stone in-house to verify authenticity and quality.

We can source most natural gemstones and diamonds to your specifications. Lead times vary depending on rarity and quality requirements.

That's entirely your choice. Natural stones have geological history and rarity that many clients value. We'll explain the differences so you can choose what feels right for your piece.

The traditional four Cs – cut, colour, clarity, and carat weight – are important, but so is how the stone looks to your eye. As qualified diamond graders, we'll walk you through what each of these characteristics means in practical terms and show you what to look for when comparing stones. We'll help you understand the trade-offs and find the best diamond for your budget and preferences.

For significant diamond purchases, yes. Certification provides independent verification of quality and gives you confidence in your purchase.

Absolutely. Old mine cuts, old European cuts, and other antique cutting styles have their own charm and characteristics. They often show more fire and warmth than modern cuts.

All our diamonds are conflict-free and Kimberley Process compliant. We source diamonds through reputable dealers - both local and international - that we've built relationships with over the years. We only work with people we know and trust, which means we can vouch for the quality and provenance of every stone that comes through our doors.

We source sapphires, emeralds, rubies, opals, spinel, and many other natural gemstones. Each has unique characteristics and care requirements we're happy to explain.

Yes, though finding perfect matches can take time, especially for rare stones. We'll work within your timeline and budget to find the best possible pairing.

Care varies by stone type. Emeralds need gentle handling, while sapphires are very durable. We provide specific care instructions for every piece.

We work with gold in various carats 9ct, 14ct, 18ct), platinum, and silver. Each has different properties affecting durability, colour, and price.

Pure gold is yellow, but alloys create different colours. White gold uses palladium or nickel; rose gold includes copper. The carat also affects intensity of colour.

White gold often has rhodium plating for extra whiteness and durability. This may need refreshing every few years depending on wear.

We examine construction techniques, materials, hallmarks, and style characteristics. With decades of experience, we can usually date pieces and identify their origins with confidence.

We guarantee authenticity and accurate description, but given their age, we can't guarantee against future wear issues. We'll always note any condition concerns upfront.

Yes, we provide detailed valuations that insurance companies accept. Antique pieces often have values beyond their material worth due to rarity and craftsmanship.

Usually, though we might recommend gentle use for fragile pieces. We can assess condition and suggest any preventive work to ensure safe wearing.

We guarantee the authenticity and accurate description of everything we sell. Repair work comes with a 12-month workmanship guarantee. Custom pieces are guaranteed against manufacturing defects.

We want you to be completely happy with your choice. If there are any issues with authenticity or description, we'll make it right. For custom work, we ensure you're satisfied at each design stage.

Yes, we carry comprehensive insurance for items in our care, whether for repair, valuation, or consignment. Your pieces are protected from the moment you entrust them to us.

Start with understanding your partner's style and preferences. We'll guide you through options for settings, stones, and metals that match both their taste and your budget.

Absolutely. Many of our clients prefer custom rings because they're meaningful and unique. We'll work closely with you through design, stone selection, and creation.

We can create matching sets or help you find wedding bands that complement your engagement ring beautifully, whether it's one of ours or from elsewhere.

We'll resize it at no charge within a reasonable timeframe. For custom pieces, we usually have one or two fittings to ensure perfect comfort.

Yes. We'll explore options that give you the best value within your budget, whether that means choosing different stones, metals, or design approaches. Good design doesn't require unlimited funds.

For custom work, typically 46 weeks depending on complexity. We'll give you a realistic timeline and keep you updated throughout. Rush jobs are sometimes possible for an additional fee.

Yes, significant diamonds come with appropriate certification, and we provide documentation for the completed ring including specifications and care instructions.